HSR TrustScore Methodology
Our transparent evaluation system is designed to ensure homeowner confidence.
Compliance
What it measures:
Whether a business meets baseline protection requirements for operating legitimately.
Data Sources:
✔ State license databases
✔ Insurance validation where required
✔ Business registration records
✔ Expiration monitoring
Why it matters:
A contractor without the right documentation exposes homeowners to risk — including liability, unqualified work, and denied insurance claims.
Score Weight:
15%
Reputation
What it measures:
Consistency and quality of customer experiences over time.
Data Sources:
✔ Third-party review platforms
✔ Complaint history
✔ Rating trends (not just volume)
✔ Longevity + responsiveness patterns
Why it matters:
Advertising can create awareness — reputation proves reliability.
Score Weight:
30%
Protections
What it measures:
Whether a business operates ethically and reduces homeowner risk.
Evaluation Factors:
✔ Transparent pricing behaviors
✔ Warranty policies
✔ Safety practices
✔ Professional conduct
✔ Response to service failures
Why it matters:
Trust isn’t only about doing good work — it’s also about how a business handles responsibility and accountability.
Score Weight:
10%
Experience
What it measures:
Depth and relevance of operational expertise.
Data Points:
✔ Verified years in business
✔ Crew experience
✔ Proven specialty skills
✔ Interview and knowledge indicators
Why it matters:
More than time in business — it evaluates true competence.
Score Weight:
25%
Authority
What it measures:
How clearly and consistently a business demonstrates real expertise, professionalism, and homeowner-focused knowledge across its website and public content channels.
Evaluation Signals:
✔ Quality and clarity of information on the business website
✔ Educational content for homeowners (guides, videos, FAQs, explanations)
✔ Presence and credibility on platforms like YouTube and social media
✔ Consistency, professionalism, and transparency across online channels
Why it matters:
Businesses that actively educate homeowners — rather than just advertise — tend to be more knowledgeable, accountable, and trustworthy. Strong authority signals reduce risk, set clear expectations, and help homeowners make informed decisions before hiring.
Score Weight:
20%
Authority is not based on follower counts or marketing spend — it reflects the usefulness, clarity, and credibility of a business’s public-facing content.
Scoring Breakdown
- Scores are weighted based on Homeowner priority
Evaluation Process
Verified
All Public Information Evaluated
Interviewed
Business Interviewed for Podcast
Published
Business Published & Promoted
How Businesses Improve Their Score
- Maintain up-to-date licensing & insurance
- Demonstrate responsiveness and integrity
- Participate in consumer education
- Deliver consistently good service
- Contribute positively to the community
FAQs
No. Placement may be purchased, but scoring remains independent.
Some categories do not require licensing or public data is incomplete.
We publish scores only when evaluation signals exist.
Quarterly, or when new documentation/reviews become available.
Yes — they may submit supporting documentation for reconsideration to team@homeservicesreport.com
Serving homeowners across the United States through trusted local coverage, verified service providers, and city-specific Homeowner Guides.
For Homeowners
For Businesses
Legal
TrustScore™ Disclaimer
TrustScore™ ratings are opinion-based assessments derived from publicly available information, business-provided documentation, internal evaluations, and interview-based analysis. Scores may change over time as new information becomes available or as businesses update credentials, content, or service practices.
TrustScore™ ratings do not guarantee service quality, pricing, or outcomes. Homeowners should always conduct their own due diligence, request quotes, and verify licenses and insurance before hiring any service provider.
Paid Services & Authority Disclosure
Participation in paid services, content packages, or authority programs does not override or replace TrustScore™ evaluation criteria. Authority scores reflect demonstrated expertise, transparency, and educational contribution — not advertising spend, popularity, or follower count.
Growth and content packages support professional visibility and educational content creation. No rankings, leads, revenue, or business outcomes are guaranteed.